Q.
Do you
sell collars for other dog breeds?
A.
YES!
We are happy to make collars for other breeds.
Please send us an email with your dog's breed, neck size, age
(puppies grow) and the collar you would like.
Q. What is your Privacy
Policy?
A. Your personal information is kept strictly confidential.
We are dedicated to protecting your private information and
we
will not disclose, share, sell, or in anyway expose it to
anyone.
Your personal information will only be used to process your
order, ship it to you and contact you if needed.
Q. What method
of payments do you accept?
A. We currently accept Visa, MasterCard, American Express,
Discover and PayPal for online payment. We will
also
accept money orders or personal checks through the mail. If
you
send a personal check, your order will ship after the check clears.
Please send your checks or money orders to:
Cynthia Beach
5221 25th Ave SE
Lacey, WA 98503
Q. What
are your shipping
rates?
A. For information on our shipping rates click here.
Q. How soon will my order
be shipped?
A. We hand make each custom collar when it is ordered.
Please allow at least 2 weeks to complete your order.
We've seen an increase in sales and this is creating the need for
longer turn around times. If you need your order sooner, please
contact us to make
arrangements and request rush shipping.
Q. How fast will my order
arrive?
A. To keep shipping rates low, se use First Class Mail for orders shipped within the US.
1st Class Mail takes 2 - 5 days depending upon your
location in the US. International orders are shipped via
Global
Priority Mail. This can take 4 - 10 days or longer, depending
upon your location and customs.
Q. What is your
return policy?
A. Exchanges or credits are given on defective merchandise or
if received in damaged condition. Please contact us
via email within 14 days of
shipping date to be eligible for either. If there has been a
mistake with the collar (color/design/hardware) or you find a defect in
the
construction or find a stain, please contact me right via email and
explain the problem. I'll ask that you return the unused
collar to us so we can process your return request. After the
collar is returned we will either correct the mistake and re-ship the
collar, exchange it for another of the same value or issue you a
credit.
Q. Are the collars
strong enough for regular use or are they only decorative?
A. Piluzo
style collars are very strong and are designed to be worn by your IG
during any activity. These are not strictly
"decorative" collars.
Your IG will not be able to pull the
velcro
apart and escape. The closure is on the inside of the collar, keeping
the collar securely in place with pressure from the neck.
This
prevents the velcro from pulling apart while your dog is wearing it.
You must reach into the collar and separate the hook and loop
tabs by hand, your dog cannot pull it apart. We've
thoroughly tested the collars on our "biggie iggy"
Luca who is 18" tall and 20 pounds.
Q. How is a
Piluzo collar
different?
A. We use an industrial strength velcro closure instead of
buckles, snaps or slips.
This gives your italian greyhounds a wide, beautiful
collar that fits properly and provides the neck protection
without heavy hardware or a loose collar. The
closure is on the inside of the collar,
keeping the collar securely in place with pressure from the neck.
Q. How do I put Piluzo collars on?
A. Piluzo collars go on easily, but can be confusing the first few
times to put it on your dog. For complete instructions with
photos, click here.
Q. Why should
italian greyhounds wear
a wide collar?
A. Italian
Greyhounds are the smallest of the sighthounds and, like their larger
relatives, their long necks put their exposed tracheas at risk of
injury. For this reason, an Italian should wear a wide
collar,
like big greys and whippets do. Thin collars pulled tight can
damage an IG's trachea. Martingales hang too loose
when not
pulled
tight and the collar can get caught, potentially injuring the dog.
Buckle hardware becomes large and bulky on wide collars.
Piluzo collars let your IG have a wide collar without heavy
hardware or looseness.
Q. What is your Copyright Policy?
A.
No
part of our website nor any of the unique collar styles/types created
by Piluzo (Piluzo Standard, Piluzo Slide, Pendant or Walking Breakaway
collars) my be
duplicated, copied or reproduced without the express written permission
of Cynthia Beach, owner and creator of the Piluzo Collar and website.
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